SJ Power
Lead Management System (CRM), Reputation Management
Six Months
Leads were dispersed across multiple platforms (emails, SMS, etc.), leading to missed opportunities and delays in follow-ups.
Lack of a structured system for scheduling calls and site visits, causing miscommunication and missed appointments.
Customer feedback was handled manually, with no streamlined way to track or respond to reviews.
They had no clear view of their sales pipeline, making it hard to track and manage lead progress.
A visual pipeline was introduced to track each lead, with customisable stages to suit their unique sales process.
A seamless connection between The Hub and Simpro allowed for automatic contact creation and reduced manual data entry.
All communications, including emails and calls, were managed from one place by the admin team.
Automated scheduling and reminders for discovery calls and site visits reduced no-shows and scheduling conflicts.
Automated review requests were sent to clients, with AI-powered responses reducing the manual workload.
Post-implementation, SJ Power saw significant improvements:
Blown away every step of the way, great team, great service and great results for my business. Highly recommend” Shae Jarvis
The implementation of The Hub elevated SJ Power’s operations by establishing efficient lead management and sales systems.
The integration of appointment booking, pipeline management, job management, and review management not only improved internal processes but also enhanced customer satisfaction.
The addition of a new admin team member further supported the growing business, setting the stage for continued success.
